Journal of Telemedicine and Telecare article available here.

The International Institute for Communication and Development (IICD) is active in 11 countries across Latin America and Africa, helping local partners from the non-profit sector use ICT to meet their development goals. IICD works to enhance ICT and digital skills in poorly connected and low-income locations where the need, and therefore the potential impact, is greatest.

One of these places is Mali, where IICD initiated a teleradiology service that connects seven regional hospitals to expert radiologists in the capital, Bamako. The European Space Agency helped IICD to pilot the use of satellites to improve internet connections in the remotest parts of the country.

IICD asked Jigsaw Consult to undertake an impact assessment of the programme and recommend areas for development. Both organisations are committed to involving local stakeholders in analysing sector challenges and developing appropriate ICT-enabled services.

Throughout the impact assessment, Jigsaw Consult worked alongside the local stakeholders and IICD’s head office in the Netherlands. The research was based on an analysis of 29 interviews with stakeholders and two focus group discussions undertaken during a field visit to Mali, quantitative analysis of data from the online platform, relevant literature and the sector expertise of the researchers. The analysis also drew on the experiences of those involved in the pilot and phase two of the programme. 

Jigsaw’s report highlighted key strengths and provided a thorough analysis of the impact that the programme has had on the local health service. The Jigsaw team also worked on an associated academic paper addressing the uptake of teleradiology and the type of pathologies that teleradiology is most useful for; the paper was peer-reviewed and published in the Journal of Telemedicine and Telecare.